Job Description

Job Title: Application Engineer
Department: Sales
Reports to: Sales Manager

Purpose and Scope

Works with outside and inside sales and our channel partners, OEMs and End-Users as in-house expert on products, materials and applications.

Duties & Responsibilities:

• Responsible for providing sales and reps with drawings and quote approvals
• Assist sales, reps, customers and prospects in solving application questions
• Gather essential information from prospective purchaser
• Recommend materials/products for specific applications
• Turn all quotes around within 48 hours or less
• Enter formal quotes, provide concept drawings and quotes
• Work with vendors to familiarize yourself with all products and materials available
• Answers all technical questions
• Handle customer returns with the customer and vendor
• Assist order entry desk in tracking quotes
• Verifies sales selection
• Maintains technical knowledge of entire product line and applications associated with them
• Maintains and monitors FAQs on web site
• Outside sales single contact point for all matters outside of complaints
• Updates account activity as it occurs
• Enter new data into single data base
• Analyze customer and in-house technical complaints, inquiries and concerns
• Assist in error proofing systems and processes throughout the company
• Participate in customer meetings to ensure that all customer expectations are met.
• Recommend and implement QC and QA procedures throughout the company
• Assist ASI in meeting ISO standards
• Update QC procedures and the company’s QC procedures manual.
• Perform internal department audits

Education and Training
A Bachelor’s degree in engineering is a plus. Familiarity with mechanical seals, gaskets, o-rings and materials a must. Direct customer contact/sales experience a major plus.

Current Quarter Goals
Primary:

• Create technical library of recommended products and materials for
• Acquire the knowledge to create a quote by application, industry and market
• Acquire the knowledge to answer all major and minor technical questions
• Establish written policies, procedures, systems and processes to effectively work with sales to help them meet their objectives
• Provide technical assistance and input to any sales presentation and/or seminar
• Acquire the skills, knowledge and polish to deal with customers on the telephone
• Understand our lead/data base management system and processes
• Familiarize yourself with our reps, customers and prospects